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TLD Redemption Time Frames

Some ccTLDs registered through us use registrar services like Hexonet or Key Systems. These domain names show Hexonet or Key Systems as the registrar in the Whois database. We are not the registrar of record for these domain names, but we work with Hexonet and Key Systems for domain name management.

When a customer pays a redemption fee to retrieve their expired top-level domain name (TLD) or country code top-level domain name (ccTLD), the domain name will take certain period of time until it is live.

Use the following information to set appropriate expectations and determine when a customer's redeemed domain name will be active in their customer account.

ccTLD and TLD Redemptions

Domain names that are in status 83, 149 or 8 and are not registered through Hexonet or Key Systems have different redemption time frames and submission processes.

  • For requests that are submitted between 6:00 a.m. on Monday and 6:00 a.m. on Friday (MST), are processed for redemption within 2 to 24 hours.
  • Requests that are submitted between 6:00 a.m. on Friday through 6:00 a.m. on Monday (MST), are processed for redemption on Monday. Redemption can take up to 72 hours.

The following domain names fall under the redemption time frames listed above:

.ca
.co
.cn
.eu
.tw

Note: .cn domains require an escalation to the registry and can take an additional 24 hours.

The following domain names should be submitted for redemption using the C3 Domain Redemption Form and will fall under the redemption time frames listed above:

.ag
.bz
.cc
.com
.net
.tv
.us
.asia
.la
.in
.me
.biz
.mx
.jobs
.mobi
.org
.ws

Note: The .xxx redemption process and time frame has not yet been determined.

Key Systems ccTLD Redemptions

Domain names that are registered through Key Systems and are in status 83, 149 or 8 have different redemption time frames depending on when the redemption request is submitted. For more information, see What is Key Systems?

  • Requests that are submitted before 4:30 p.m. on Monday, Tuesday, Wednesday, or Thursday (MST), are processed for redemption within 24 to 36 hours.

    Note: Registry reactivation can take an additional 24-48 hours.

  • Requests that are submitted between 4:30 p.m. on Thursday and 4:30 p.m. on Sunday (MST), are not processed for redemption until after 6:00 a.m. on Tuesday (MST). Redemption can take up to 84 hours.

The following Key Systems domain names fall under the redemption time frames listed above:

.am
.at
.be
.br
.de
.es
.fm
.fr
.gs
.jp
.ms
.nu
.nz
.tc
.tk
.uk*
.vg

Note: We currently have .uk domains through both Key Systems and Hexonet.

Hexonet ccTLD Redemptions

Domain names that are registered through Hexonet and are in status 83, 149 or 8 have different redemption time frames depending on when the redemption request is submitted. For more information, see What is Hexonet?

  • For requests that are submitted before 4:30 p.m. on Monday, Tuesday, Wednesday, or Thursday (MST), are processed for redemption within 2 to 24 hours.
  • Requests that are submitted between 4:30 p.m. Thursday through 4:30 p.m. on Friday (MST), are processed for redemption on Monday. These domains are typically redeemed within 2 to 24 hours, but can take up to 84 hours.
  • Requests that are submitted between 4:30 p.m. Friday through 6:00 a.m. on Monday (MST), are processed for redemption on Monday. Redemption can take up to 72 hours.

The following Hexonet domain names fall under the redemption time frames listed above:

.it
.cz
.nl
.se
.uk*

Note: We currently have .uk domains through both Key Systems and Hexonet.


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