WP Premium Support Catalog
There's nothing more frustrating than when something goes wrong or not as expected. If you get stuck with your WordPress site, give our experts a call. They're here to help and can quickly get you back on track.
Not sure what to request? That's ok, just contact our support and we can assist.
Note: Each service in the catalog costs only one credit from your subscription. However, the nature of a request or issue could require combining multiple services, and therefore require multiple credits.
Application Issues
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This service includes:
- Enable logs and/or WordPress debug mode to diagnose the issue
- Attempt to resolve the issue if the website or logs reveal a theme related error
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This service includes:
- Enable logs and/or WordPress debug mode to diagnose the issue.
- Attempt to resolve the issue if the website or logs reveal a plugin or widget related error.
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This service includes:
- Troubleshoot and fix issues for 1 contact form
- Configure the proper mail settings in a contact form
- Ensure the proper short code has been placed on your contact page
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This service includes:
- Update database connection information in WordPress configuration
- Reconnect a WordPress database and files
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This service includes:
- Troubleshoot issues preventing a login to the WP Admin dashboard
- Fix login issues. Examples:
- Update a user's email address, so a password reset is possible
- Correct an admin user's privileges
- Create a new Admin user
- Reset failed login attempts
- Disable plugins preventing login
- Remove unwanted users
- Replace missing wp_users database table
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This service includes:
- Troubleshoot and fix issues preventing images and thumbnails from properly displaying
- The missing images must be provided, or already be uploaded on the hosting account
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This service includes:
- Diagnose and fix errors when uploading media within WordPress Dashboard
- Diagnose and fix issues preventing media from properly displaying in the WordPress library
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This service includes:
- Run a scan to identify broken links.
- Attempt to fix the root cause of broken internal links.
- Unlink and list external broken links (if any).
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This service includes:
- Troubleshoot issues related to the WordPress Core files
- Fix Core file issues. Examples:
- Correct failed WordPress version updates
- Replace WordPress core files
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This service includes:
- Troubleshoot and fix a WordPress site that resolves to a blank white page
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This service includes:
- Troubleshoot and fix a WordPress site that resolves to a 500 Internal Server Error
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Appearance
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This service includes:
Each modification along with 1 revision will consume 1 credit.
- Fix text formatting/alignment
- Update text (phone number, address, company name, etc)
- Swap images
- Add plugin shortcode or google analytics tracking ID to a page
- Modify 1 of the following for a theme:
- Header
- Sidebar
- CSS
- Background
- Menu
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This service includes:
Each modification along with 1 revision will consume 1 credit.
- Add, remove or replace text, a picture or a link
- Add, remove or replace social media icons
- Add, remove or replace a newsletter opt-in
- Add or remove an author box to the blog posts
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This service includes:
- Add a Favicon using the provided image
- Convert image to proper format
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Reporting
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This service includes:
- **Check for and report on the following for 1 site:
- Confirm WordPress is not blocking search engines from crawling the site
- URL Canonicalization
- Appropriate title pixel length
- Appropriate description length test
- Sitemap
- Robots.txt file
- Home page image descriptions
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This service includes:
- Check for and report on the following:
- Website load time
- Number of active and inactive plugins and details about any problematic/conflicting plugins
- Site size
- Number of external scripts
- PHP 7 Compatibility of plugins and themes
Whenever possible, we will recommend follow-up services to help improve performance
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Optimization
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This service includes:
- Optimize a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site
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This service includes:
- Reduce the load time of a site by reducing the size of images without affecting their quality
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Choose 1 of the following tasks:
- Install comment spam prevention plugin.
- Add a CAPTCHA
- If you do not have one in mind we will install Akismet
- Modify discussion settings
- Examples:
- Add requested items to comment blocklist
- Disable comments for the entire site
- Disable trackbacks for the entire site
- Disable comments on old posts
- Limit number of links in comments
- Remove all comments, either active or pending upon request
- Disable comments or trackback on individual pages (up to 5)
- Disable external comment requests
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Choose one of the following:
- Remove all comments
- Remove all comments from a specific user
- Remove all comments by unregistered users
- Remove all comments before a certain date
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Maintenance
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Request 1 of the following tasks:
- Install and activate 1 theme from the WordPress catalog
- Install and activate 1 custom theme
- Install and activate 1 purchased theme
- Remove unwanted themes
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Request 1 of the following tasks:
- Update any number of installed themes to the current live release of the theme(s) using the WordPress Dashboard.
- If none are specified, we will update the currently active theme.
- Manually update one theme.
- Example: A new version of a custom theme, which you provide to us.
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Choose 1 of the following tasks:
- Install and activate 1 plugin from the WordPress catalog
- Install and activate 1 custom plugin
- Install and activate 1 purchased plugin
- Remove unwanted plugins
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Choose 1 of the following tasks:
- Update any number of installed plugin(s) to the current live release using WordPress Dashboard
- You must specify which plugin(s) to update.
- Manually update 1 plugin
- Example: A new version of a custom plugin, which you provide to us
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This service includes:
- Update WordPress to the latest available stable version
- This service cannot be performed on Managed WordPress hosting
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Choose 1 of the following tasks:
- Install and set up the Sucuri plugin, and configure the following:
- Automatically update WordPress to the latest version
- Make the WordPress version private
- Remove WordPress readme file
- Limit login attempts
- Disable theme and plugin editing in WordPress
- Block PHP files in wp-content, wp-includes, and uploads directories
- Disable directory indexing and remote posting
- Disable directory browsing
- Disable xml-rpc
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Management
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Choose 1 of the following tasks:
- Redirect from HTTP to HTTPS
- Custom Redirect(s)
- You must specify which redirect(s) are needed (up to 5)
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Choose 1 of the following tasks:
- Enable a specified PHP module installed on the Hosting (up to 5)
- Modify the value of a PHP setting (up to 5)
- Change upload limit for a WordPress site (PHP setting)
- Change memory limits to reduce timeouts (PHP setting)
- Enable or disable debug mode
- Disable wp_cache
- Generate WordPress configuration file Authentication Keys
- Remove the FTP prompt when installing or updating a plugin
A php.ini, web.config, or .htaccess file will be edited or created based on the request.
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Choose 1 of the following:
- Update WordPress permalinks to any of the predefined styles or a custom style
- Diagnose and attempt to fix any permalinks related errors, such as a 404 'Page not found' error.
A web.config or .htaccess file will be edited or created based on the request.
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This service includes:
- Link a Google Analytics to a WordPress site.
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This services includes:
- Install the Disqus comment system plugin, or your preferred plugin
- Instructions provided to import comments from standard WordPress system
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This service includes:
- Unzip a .zip file to a specified folder on the hosting account
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Choose 1 of the following:
- Import 1 WordPress database from a backup (.sql file) to the specified database
- Export 1 WordPress database, and place the file into the hosting account
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This service includes:
- Move WordPress files to another folder
- We will update the site and home URLs to match the new location
- We will update the site and home URLs to match the new location
- Additional services may be required to create a functional copy of your site
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This service includes:
- Installing the latest version of WordPress to a designated domain and folder on a hosting account or server with a control panel.
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This service includes:
- Create and activate a child theme
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This service includes:
- Update up to 5 of the following for a WordPress site:
- Domain
- Database table prefixes
- Replace other information
- "Information" Example: Update the company name, phone number, etc, across all pages and posts
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This service includes:
- Update the domain in WordPress
- Search/Replace of old domain with new domain to ensure functionality
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Next Steps
More Info
